Analysis of Industry 4.0 Readiness among Regional Governments in Indonesia: The Worth of Digital Wisdom and Values in Public Services

  • Wawan Sobari Department of Political Science, Brawijaya University, Malang, Indonesia
  • Ibnu Asqori Pohan Department of Political Science, Brawijaya University, Malang, Indonesia
  • Nurizal Dwi Priandani Department of Informatics Engineering, Islamic State University of Maulana Malik Ibrahim, Malang, Indonesia
DOI: https://doi.org/10.24258/jba.v19i2.1214

Abstract

This research aims to evaluate the readiness of regional governments to engage with the fourth Industrial Revolution (Industry 4.0), especially in e-service delivery. In the era of Industry 4.0, governments are increasingly considered public service centres that are evaluated for their ability to provide expanded services in the most efficient and individual ways. This research applied an eservice model survey by evaluating indicators of e-services about maturity values on a user-based website or mobile device applications. Assessments of e-service in three regional governments in Greater Malang reveal flaws in personnel readiness, user preparedness, flexibility in e-service procedures and requirements, integration among applications, lack of socialization, weak leader support and commitment, low budgets, and infrastructure constraints. Guided by these discoveries, unlike with theory, this study proclaims the importance of digital wisdom involving empathy, simplicity, compromise, creativity, and humility in public service. This study also formulates the digital values of political leadership transformation, public need-based digitalization, immediate resolution, changes in digital governance networks, digital wisdom, and interregional connectivity in public services. Finally, the study expands on the theory that governments can exceed preparedness by incorporating digital wisdom and values to drive public service.

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Author Biographies

Wawan Sobari, Department of Political Science, Brawijaya University, Malang, Indonesia

Policy Analyst - Decentralization Specialist - Political Scientist and Lecturer 

Ibnu Asqori Pohan, Department of Political Science, Brawijaya University, Malang, Indonesia

Ibnu Asqori Pohan is an assistant professor in the Department of Political Science at Universitas Brawijaya. Ibnu completed his master degree at De La Salle University in Manila under the Ford Foundation International Fellowships Program (IFP). He focuses his teaching and researches on comparative politics, political leadership, public policy studies, and public service innovation. Some of his writings has published in journals and proceedings: Media Online as Political Space Threaten the Stability of the Second Year of Joko Widodo (2017); Local Elite Populist Drives to The 2018 Gubernatorial Election of North Sumatra (2018); Islamic Expansion in the Ideology of Pancasila and State Sovereignty (2019); Village Political Entrepreneurship: Analysis of the Award Winner of 'Soetran Awards Trenggalek' through the Paradigm of Public Value Management (2020).

Nurizal Dwi Priandani, Department of Informatics Engineering, Islamic State University of Maulana Malik Ibrahim, Malang, Indonesia

Nurizal Dwi Priandani is an assistant professor in the Department of Informatics Engineering, Islamic State University of Maulana Malik Ibrahim. He obtained Master degree in Computer Science at Universitas Brawijaya in 2016. His research interests are in the areas of Mobile Application Development, Human Computer Interaction, Data Mining, and Pattern Recognition.

Published
2023-08-30
How to Cite
Sobari, W., Pohan, I., & Priandani, N. (2023, August 30). Analysis of Industry 4.0 Readiness among Regional Governments in Indonesia: The Worth of Digital Wisdom and Values in Public Services. Jurnal Borneo Administrator, 19(2), 117-130. https://doi.org/https://doi.org/10.24258/jba.v19i2.1214
Issue
Vol 19 No 2 (2023): August 2023
Section
Articles
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